Rondo's Lucky Candle · Est. 1944
Our return and refund policy lasts 30 days from the date of purchase. If more than 30 days have passed, we unfortunately cannot offer a refund or exchange.
Our return and refund policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition you received it, including the original packaging.
Because of the nature of our products, several categories cannot be accepted for return once they leave our care:
This applies for the safety, purity, and integrity of the product for every customer who shops with us.
To complete your return, we require a receipt or other proof of purchase. Please do not send your purchase back without contacting us first.
There are certain situations where only a partial refund may be granted:
Once your return is received and inspected, we will send you an email to confirm we've received the item, along with notice of whether your refund has been approved.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a set number of business days.
If you haven't received a refund yet, first check your bank or card account again.
Then contact your credit card company. It can take some time before a refund is officially posted.
Next, contact your bank. There is often processing time before a refund appears.
If you've done all of this and still have not received your refund, please contact us at rondodistributing@gmail.com.
Only regularly priced items may be refunded. Items purchased on sale or during a promotion cannot be refunded.
We only replace items if they arrive defective or damaged. If you need an exchange for the same item, email us at rondodistributing@gmail.com and we'll walk you through the process, including where to send the item.
If the item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit for the value of the return once it's received.
If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give later, the refund will be sent to the original purchaser, and they will be notified of the return.
To return a product, mail it to: 5020 S. Atlanta Rd SE, Suite 3, Atlanta, GA 30339.
You are responsible for your own return shipping costs, and shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the total.
Delivery time for exchanged items may vary depending on your location.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact us at rondodistributing@gmail.com for any questions about refunds, returns, or exchanges.